One of the most important aspects of software development is issue tracking. There’s no doubt that when developers write code to build software, issues and bugs will arise. Leaving those errors ignored is simply not an option; at best, your customers will be annoyed by the ignored issues or at worst, they will completely break your platform. Therefore, some sort of issue tracking must be done.
To take full advantage, you need to have the best issue tracking tools for your small business along with best practices that you must adopt when developing your issue management flow. Let’s have a look at 3 of those best practices:
1. Start Small and Scale-Up
When establishing an issue tracking framework for your small business, things will take time to become muscle memory for you and your team. Start small, set small goals and take small steps – like an issue tracking prototype – instead of aiming for perfection.
This takes us back to the concept of testing, which is crucial to software development. Without testing, you wouldn’t add a new feature in your app, right?
No matter how much you believe you’ve perfected your process, it will never be perfect from the get-go. Without practice and testing, you can’t make the right flow for yourself, your team and your business. There’s no shame in starting small and testing new ideas. Slowly but surely, you’ll end up with an issue management flow that’s perfect for you.
2. Make Customer-First Decisions
Every to-do, task, or single-issue must link back to the customer’s need.
Building and scaling a successful business is never free of defects and issues popping up. And within your company, you’ll encounter bright minds coming up with ideas like, “Hey, let’s add an entirely new feature” or someone might suggest pairing something back.
You can’t emphasize on prioritization enough. It’s an integral part of an effective issue tracking. Constant resource optimization is important when scaling a business. If your development team focuses on the issue and bug tracking all the time, they won’t be left with enough time to develop new features and changes. This is why there should always be a balance.
But to achieve that balance and understand what and when to prioritize is a challenge. That’s why, your every word, that is under the bug tracking template umbrella, should be tied to improving customer experience.
Putting the voice of the customer front and center makes it easier for yourself and your team to know what are the most important issues to solve. Customer feedback should be used as a guidepost. To make things even simpler, opt for issue tracking tools that combine issue management and the help desk into one.
3. Simplify Absolutely Everything
Simplicity must be one of the top items on your agenda. Even your bug tracking workflow should be built as simple as possible. The reason? Because one of the main pain points of growing businesses has is complex processes and systems. And this happens often on the product side.
Many companies mess up by purchasing task management and issue tracking tools that are overly complex. What happens is that most of the features go underused, or worse, teams are so turned off by the challenge of learning an overly complicated system that they give up, and don’t bother using. They rather revert to bad practices and the issue tracking process suffers.