These days, medical tourism is rapidly booming throughout the world. Every minute of every day an individual utilizes medical travel to access low cost, high quality medical care abroad. Because of this, the medical tourism business is expanding to countries that might have seemed unheard of years ago. Since most medical tourists are traveling to destinations that they are unfamiliar with, they need guidance and assistance, from the beginning of the trip to the end. And who better to coordinate and organize a medical trip then medical tourism facilitators.
What are Medical Tourism Facilitators?
Medical tourism facilitator, medical tourism agency, and medical tourism company all have the same meaning, they are companies and individuals who assist patients with virtually every part of their medical trip. This includes everything from connecting patients with credible healthcare providers to booking hotels and flights. These professionals help medical tourists have a safe and well-organized medical trip. On a surface level, medical tourism can appear to be a straightforward concept, but the reality is that there are many different factors involved in global healthcare and they can be very layered and complex.
Building a company in the medical tourism field is going to require careful marketing stratification, international partnerships, patient communication skills, and risk mitigation planning. Along with this, you also have to make sure you have a profitable business model in place as well as providing your clients with the best patient experience possible. You must make things run smoothly for the patient so they can have a stress-free medical journey.
No matter if you want to improve your business or take it to the next level, all of these things are necessary for medical tourism facilitators to have an efficient and vibrant company.
Here Are Some Basic Things That Medical Tourism Facilitators Should Know:
- Communication and Customer Service Skills
As mentioned earlier, being a facilitator requires a lot of communication with potential customers and clients alike. As a facilitator, you not only need to communicate with the clients throughout their entire journey, but you also need to set up video conference calls with the patient and overseas doctor before the trip. Plus, you have to know your patient’s needs and coordinate their trip accordantly. For example, if the patient is coming from the Middle East and they only eat kosher food, then you must make the necessary adjustments to accommodate the customer and be culturally sensitive and be flexible to their desires.
- Identify Reliable Information:
Facilitators also help patients obtain reliable information. They provide information on the physician, clinic, local attractions, activities, and important tourist alerts. Moreover, they help patients by seamlessly managing the medical journey from start to end.
- Assist with Important Documents:
Along with this, these facilitators inform & assist medical travelers with essential paperwork. This includes applying for a visa abroad or any destination country. Moreover, they make sure the healthcare provider has access to medical records as well as evaluate the clinic’s quality, safety, and accreditation status.
- Saving Time for Patients and Doctors:
Medical tourism facilitators help patients to easily speak and engage with their doctors and overseas surgeons. This saves the patient time which would otherwise have been spent on the telephone waiting on hold or being transferred multiple times, before being able to speak to a medical professional, especially if it’s a large international hospital. Along with this, patients have a clearer understanding of the clinic/hospital and the experts that will be operating on them.
Written by Gilliam Elliott of Medical Tourism Business